Connecting to the Wired Network in BCIT Student Housing – Townhouse Option


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Important

Tall Timber Student Housing (TTSH) Student Internet is not provided by BCIT ITS - Contact Housing for information on Internet Services in TTSH.

During scheduled maintenance events, the wired network connections in residences may be interrupted. Please check the ITS status page to see upcoming maintenance periods or current outages related to “Banner” and “Network”.

Wired connectivity is linked to your dates of stay in student housing. If your dates of stays are changed, modified, or expired, you may encounter errors when trying to use the wired connection in your room. If you experience any wired connectivity issues, please speak with student housing staff first before creating a ITS ticket.


Wired network connections in BCIT student townhouses is provided using a network protocol called Point-to-Point Protocol over Ethernet (PPPoE), which requires a valid username and password. To connect, plug one end of an Ethernet cable (Category 5 or 6, RJ45 terminated cable) into the data drop in the room, and connect the other end to your device. This is a standard cable, commonly included with routers or other network equipment.

This protocol is supported on most Desktop Computers and Laptops and is not supported on most Consoles or IOT devices. For connecting IoT devices or consoles, please refer to the “Gaming Consoles” section of this article.

After plugging in your device, the device’s PPPoE client software needs to be configured. This configuration process varies based on the Operating System (OS) that is used on the device.

Due to the variety of device and software manufacturers, we cannot provide specific step-by-step instructions for every device. Below, you will find instructions on how to connect Windows 10/11 devices. For any other devices that support PPPOE, please refer to the manufacturer’s website.

Configuring PPPoE on Windows 10
  1. Click the Start button and open Settings.

    Image showing start button and settings.

  2. Select Network and Internet.

    Network and internet image with blue globe.

  3. Open the Network and Sharing Center.

    Network status window.

  4. Click Set up a new connection or network.

    Network and sharing centre window set up a new connection or network.

  5. Click Connect to the Internet.

    Choose connection option connect to the internet window.

  6. When asked to pick the connection type, select Broadband (PPPoE).

    Window showing broadband PPPoE connection.

  7. When prompted, enter your usual BCIT credentials.

    Note:  the Connection Name is for informational purposes only and is not critical for setting up the connection.

    Window prompting user to enter their BCIT Username and Password

  8. Click the Connect button.
  9. After clicking the Connect button, the connection should be finalized and the following screen should appear.

    Window showing you are connected to the internet.
Configuring PPPoE on Windows 11
  1. From the Windows Desktop, Click on the Start Icon.

    Windows 11 Windows Icon

  2. From the Start menu, click on the ‘Search for apps, settings and documents’ search bar. The menu will change to display search options.

    Location of the Windows 11 search bar

  3. In the Search bar, type in “Settings”. From the settings search results, click on “Settings” result, it should have a ‘cog wheel’ next to it. This will open the settings menu.

    Windows 11 Searching for Settings menu

  4. From the Settings menu, click on “Network and Internet”. This will open the Network and Internet menu, from the Network and Internet Menu, click on the “Dial-up” option.

    WIndows 11 Dial-up options under Network and Internet

  5. From the Dial-up options menu, click on “Set up a new connection” option. This will open the “Set Up a Connection Or Network” window, which will walk you through setting up a new PPPoE connection.

    Windows 11 Setting up a new connection

  6. Inside the Set Up a Connection or Network window, click on “Choose a Connection” option.

    Choose connection option connect to the internet window.

  7. When asked “How do you want to connect?” click on the “BroadBand (PPPoE)” option.

    Window showing broadband PPPoE connection.

  8. When prompted, enter your usual BCIT Credentials.

    Note: The Connection Name is for informational purposes only and is not critical for setting up the connection.

    Window prompting user to enter their BCIT Username and Password

  9. Click on the Connect button.
  10. After clicking on the Connection button, the connection if successful the following screen should appear.

    Window showing you are connected to the internet.
Gaming Consoles and IOT Devices (Xbox, Playstation, Switch, Google Homes etc)
Gaming consoles and IOT devices are not currently compatiable with PPPoE or BCIT wireless.

Currently, most gaming consoles are not compatible with PPPoE, which means they cannot be configured and will not obtain internet connectivity when plugged directly into the network. For more information on PPPoE support and configuration, please refer to the console manufacturer’s support documentation. Likewise, IOT devices do not support PPPoE and are not supported on BCIT’s wireless network.

The most commonly used solution for connecting multiple devices that require a physical network connection in student housing is to:

  1. Purchase any commercially available router (Asus, Linksys, TP-link, D-Link etc) from your preferred retailer.
  2. Connect the router to the network drop in the room.
  3. Configure the router for PPPoE (Please refer to the manufacturers support documentation/setup guide).
  4. Connect the various other devices to the router.

We also ask that you be considerate of those around you and when connecting a personal router to the network, please disable the Wifi on your router. This prevents any adverse affects on the provided BCIT wireless in student housing.

Please note that BCIT ITS does not offer support for personal devices, including routers and other networking equipment. Users are responsible for maintaining and configuring their own devices.

For information and instructions regarding connectivity to BCIT_Secure Wireless network, please refer to this article: Connecting to BCIT Secure and eduroam Wireless Networks